[公告]：招聘 Microstaion & AtuoCAD 高级技术支持

burnysnow

职位描述及要求
Responsibilities:
Resolves clients\ application questions or problems over the telephone, via e-mail and Internet chat in the areas of system configurations/setup, product functionality and bugs/enhancements. Develops self-help tools for customer support web site. Participates in online, company sponsored Discussion Groups. Serves as primary support liaison between company and customer. Keeps customer informed of how and when problems are resolved. Involved in any additional follow up, testing and troubleshooting. Responsible for appropriate referral to other support and quality assurance areas. Conveys customer feedback to product development staff.


Qualifications:
Engineering background.
+3 years technical support related experience
Proficient PC skills used, as required, for testing,troubleshooting, call logging, product application programming.
Experience in CAD, skill in AutoCAD and Microstation
Able to resolve general application problems via telephone, e-mail and Internet chat support.
Excellent writing, editing, interpersonal and communications skills Professional appearance and presentation required.

联系方式：
E-mail：wei.hu@bentley.com